Why do we collect and use your personal information?
assist you with your transactions with us;
inform you about, and improve our products, services, and experiences that we offer to you;
support our business administration and related functions;
send you opportunities that may be of interest to you;
assist with any enquiries you make;
meet our legal obligations; and
for other reasons you might reasonably expect us to use your personal information for.
What type of personal information do we collect?
We may collect personal information about you during your interactions with us including when:
you make an enquiry with us;
you participate in a survey, promotion or competition; and you visit or contribute to our online channels such as our website, social media platforms and other digital services.
We use a number of third-party websites and social media platforms including Facebook, Instagram, Twitter, LinkedIn, and YouTube.
How do we use your personal information?
We may use your personal information to communicate with you or respond to an enquiry, complaint, application, and to fulfil any orders.
We may use or disclose your personal information for direct marketing purposes – if you have provided your information for that purpose, or if you have subsequently provided consent for your information to be used in this way.
From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. We use this information to help us understand our customers and to enhance our product and service offerings and promotions.
Sharing your personal information
How do we secure your personal information?
Even though our website is professionally hosted and operates in a secure environment, there is always a risk in transmitting your personal information via the Internet. To make sure you are accessing a secure server, please check for the unbroken key or closed lock symbol generally located either at the bottom left or top left of your browser window. You can also check this by looking at the URL. If the URL is secure, then the first characters will read ‘https’ rather than just ‘http’.
We will take reasonable steps to protect your personal information, including from misuse, interference and unauthorised access or disclosure. We require our team members to adhere to our internal information security policies to safeguard your personal information at all times.
as part of customer records and other electronic documents which are stored in our information technology systems and servers or those operated by third parties who provide services to us in connection with our business; and
by securely storing hard copy documents at our various premises and using third-party document management and archiving services.
When practicable, you may choose not to identify yourself when dealing with us. You also may elect to use a pseudonym to protect your identity.
How do you access and correct your personal information?
What if you are not happy with how we treat your personal information?
Post: 13 Cranstown Street, BRANXHOLM, TAS 7261
You can obtain further general information about your privacy rights and Australian Commonwealth privacy law by contacting the OAIC:
Post: GPO Box 5218 Sydney NSW 2001
Telephone: 1300 363 992
Fax: +61 2 9284 9666